Terms of Service

These Terms of Service ("Terms") govern your use of adrealm.pro and set out baseline conditions for enquiries and engagements with AdRealm Media Pte. Ltd. ("AdRealm", "we", "us"). By using the website you agree to these Terms. Client projects are additionally governed by signed statements of work ("SOW") which prevail if they conflict with these Terms.

1. Who we are

AdRealm Media Pte. Ltd., UEN 202783728M, registered at 3 Irving Road, #06-05 Tai Seng Centre, Singapore 369522. We are a paid media and measurement agency — not a gaming platform, ad network, self-serve tool or traffic arbitrage operation. Contact: [email protected] · +65 6689 5823.

2. Website use

You may browse adrealm.pro for lawful purposes. You must not attempt unauthorised access, introduce malware, scrape content in ways that impair operation, or misuse enquiry forms. Content on the site is for general information; it is not professional advice until confirmed in a signed SOW.

3. Enquiries vs engagements

Submitting the contact form or emailing us creates an enquiry only — not a client relationship, not an obligation to proceed, and not acceptance of any quote. Engagements begin only after both parties sign an SOW covering scope, fees, timelines, responsibilities and termination. We may decline enquiries that are not a fit.

4. Services description

Services may include media planning, paid search management, paid social, SEO, landing pages, CRO, measurement setup and reporting as described on adrealm.pro and specified in your SOW. Deliverables, access requirements and reporting cadence are defined in writing. We use AI tools to work faster; human staff remain accountable for strategy and recommendations unless your SOW states otherwise.

5. Fees and media spend

Agency fees are invoiced per the SOW. Advertising media spend is paid by you directly to platforms (Google, Meta, TikTok, LinkedIn, etc.) unless a SOW explicitly states otherwise. We do not guarantee performance outcomes — including rankings, traffic, leads, sales, conversion rates, ROI or ROAS. Illustrative case stories on the site are not promises of similar results.

6. Client responsibilities

You agree to provide timely access to ad accounts, analytics, brand assets and approvals; accurate information about products, offers and legal constraints; and a single point of contact where possible. Delays in access or approval may shift timelines without penalty to AdRealm. You remain responsible for claims in your ads and landing pages to the extent applicable law places that duty on the advertiser.

7. Intellectual property

Website content, branding and pre-existing methodologies remain AdRealm property unless assigned in writing. Deliverables created specifically for you under a paid SOW are licensed or assigned as stated in that SOW. You grant us a limited licence to use your trademarks and assets solely to perform services.

8. Confidentiality

Each party will keep confidential non-public information received from the other, except where disclosure is required by law or already public without breach. Confidentiality survives termination as stated in the SOW or for two years where the SOW is silent.

9. Data protection

We process personal data under our Privacy Policy and the PDPA. Enquiry forms require explicit PDPA consent. Cookie use is described in our Cookie Policy; consent choices are stored in the adrealm_consent cookie.

10. Warranties and disclaimers

The website is provided "as is" without warranties of uninterrupted availability or error-free content. Professional services are delivered with reasonable skill and care per the SOW but without outcome guarantees. We disclaim implied warranties to the fullest extent permitted by Singapore law.

11. Limitation of liability

To the maximum extent permitted by law, AdRealm is not liable for indirect, incidental, special or consequential losses, lost profits, or loss of data arising from site use or services — except where liability cannot be excluded (including death or personal injury caused by negligence, or fraud). Our aggregate liability under any SOW is capped at fees paid under that SOW in the twelve months preceding the claim unless a higher cap is agreed in writing.

12. Indemnity

You will indemnify AdRealm against third-party claims arising from your ad content, products, unlawful instructions, or breach of these Terms — except to the extent caused by our gross negligence or wilful misconduct.

13. Term and termination

Website use may stop at any time. SOW engagements terminate per their notice periods. Either party may terminate for material breach if uncured within a reasonable period stated in the SOW. Accrued fees, work-in-progress and access revocation are handled as specified in the SOW.

14. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control — including platform outages, government actions, natural disasters or widespread network failures — provided notice is given and reasonable mitigation attempted.

15. Governing law

These Terms are governed by the laws of Singapore. Courts of Singapore have exclusive jurisdiction, subject to mandatory consumer protections if applicable.

16. Changes

We may update these Terms by posting a revised version on adrealm.pro with a new date. Continued use after non-material changes constitutes acceptance where permitted. Active SOWs continue under their signed terms for the engagement period.

17. Publicity and portfolio

We will not name you as a client in marketing materials, case studies or portfolio pages without your written approval. Anonymised or composite examples may appear on adrealm.pro without identifying your business, as noted in our case story disclaimers. If you approve publicity, we will agree scope and wording in writing before publication.

18. Subcontractors and tools

We may use vetted subcontractors or software tools to deliver services — for example, analytics platforms, creative freelancers or AI-assisted drafting tools — provided they meet confidentiality and data protection obligations consistent with our Privacy Policy. We remain responsible to you for work performed under the SOW unless the SOW assigns specific third-party duties directly.

19. Dispute resolution

Parties will attempt good-faith resolution of disputes through designated contacts named in the SOW. If unresolved within thirty days, either party may pursue remedies in the courts of Singapore. Nothing prevents either party from seeking urgent injunctive relief where applicable.

20. Contact

[email protected] · AdRealm Media Pte. Ltd., 3 Irving Road, #06-05 Tai Seng Centre, Singapore 369522 · +65 6689 5823